Good communication is the foundation of the performance
management process. Communicating effectively
helps in motivating employees to reach their performance
goals. We will look into the role of positive communication
methods and reveal how you can improve employee productivity.
The performance management process is just words on
a company manual until it is implemented by managers.
Yet even when implemented, the goal of the process
can be subverted by an unplanned follow through. Things
you should keep in mind:
Keep it positive
Remember, the process of managing performance is about building something up,
not tearing it down. It is important to keep the dialogue positive. The ideal
method for accomplishing this is to praise the employee for their efforts,
observe that there are areas that are of concern, and then end the dialogue
with another upbeat statement of recognition and confidence in the employee’s
ability to meet the performance criteria.
Always be discrete. It cannot be stressed enough that respecting the employee’s
self esteem is vitally important. Creating a scene, publicly rebuking the employee
or any other public displays of displeasure not only damage the employees good
will toward the company, but it sets up the manager in a confrontational us
against them situation. It is the manager’s job to work with the employees
on a partnership level. When an employee feels they have a stake in the success
of the enterprise, they will give back in a more productive manner.
Keep it one to one
Never conduct performance management duties, especially when it’s about
corrective feedback, by email or memo. Giving feedback should always be done
face to face to avoid any misunderstandings. Communication is two ways. You
are not only there to recommend ways to improve, also to listen to the employee.
Manage your presentation
Always keep your composure. Do not come down too authoritatively as a parent,
but communicate with the employee as a collaborator. Avoid the appearance
of being critical. Always coach your feedback as ways to improve performance.
Open up the dialogue
Keep it conversational: Don’t talk to the employee but rather, talk with
them. Some people need time to deliberate on what you are communicating. It
is important that you ask the employee for feedback and their thoughts on what
Always keep in mind that employee management relations
are a collaboration between management and employees,
with management leading the way. Effective leadership
begins with a strong emphasis on good communication.